Last Updated: October 2024

South Metro Garage Doors LLC (“we,” “us,” or “our”) values your privacy. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you interact with us through our website, services, and any other channels. By accessing or using our services, you consent to the practices described in this Privacy Policy.

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1. Information We Collect

We collect both personal and non-personal information to provide our services effectively. This may include:

• Personal Information: Your name, contact details (e.g., phone number, email address), billing information, and service-related information when you make a request or appointment.
• Non-Personal Information: Browser type, device information, IP address, and website usage data to improve user experience and optimize our website’s performance.

2. How We Use Your Information

We use the collected information for various purposes:

• To Provide Services: Fulfill your requests for garage door repair, installation, or maintenance services.
• To Improve Our Services: Enhance our website, identify usage trends, and improve our service offerings.
• To Communicate with You: Respond to inquiries, schedule appointments, and provide updates regarding services and promotions.
• To Process Transactions: Use billing information to process payments securely for our services.

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties except in specific situations, such as:

• Service Providers: Trusted third parties that assist in operating our business, such as payment processors, contractors, and web hosts, who agree to protect your information.
• Legal Compliance: Disclosure as required to comply with laws, regulations, or legal processes or to protect the safety and rights of others.

4. Data Security

We employ industry-standard security measures to protect your personal information. While we strive to keep your data safe, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience. You can adjust your browser settings to reject cookies, but this may affect your ability to use certain features of our site.

6. Your Rights

Depending on your location, you may have rights regarding the personal information we hold about you, including the right to:

• Access, correct, or delete your personal information
• Withdraw consent for data processing
• Request information about data-sharing practices

To exercise these rights, please contact us using the information provided below.

7. Children’s Privacy

Our services are not directed to individuals under 13, and we do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

8. Updates to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices. We will notify you of any significant changes by posting the revised policy on our website with the updated date.